ARCOM

Abstracts – Browse Results

Click on the titles below to expand the information about each abstract.
Viewing 6 results ...

Feige, A, McAllister, P and Wallbaum, H (2013) Rental price and sustainability ratings: which sustainability criteria are really paying back?. Construction Management and Economics, 31(04), 322-34.

Gruneberg, S and Folwell, K (2013) The use of gross fixed capital formation as a measure of construction output. Construction Management and Economics, 31(04), 359-68.

Hanioglu, M N and Arditi, D (2013) Teaming/timing sequences in hotel development projects. Construction Management and Economics, 31(04), 369-85.

Type: Journal Article
Keywords:
ISBN/ISSN: 0144-6193
URL: https://doi.org/10.1080/01446193.2013.768772
Abstract:
Despite the increased attention paid by road agencies to the needs of infrastructure stakeholders, little is known about how the satisfaction or dissatisfaction of infrastructure stakeholders with the agencies' service provision is formed. From the perspective of public agencies the relationship between expectations, experiences and satisfaction of infrastructure stakeholders affected by road maintenance is explored. Drawing upon data collected during a road maintenance project in the Netherlands it is shown that expectations only played a minor role in the formation of satisfaction. Moreover, depending on the contextual setting of the maintenance project, the importance of highway performance impacts for the formation of satisfaction through expectations and experiences changed. The results suggest that the value-in-use experience and the time dependence of expectations account for the switch in importance and the limited role of expectations. A main conclusion is that road agencies should redirect their effort from trying to determine and meet stakeholder expectations to allowing stakeholders to experience the improvements of a maintenance project.